Rento Pro, the cloud platform specialized in managing car rental companies, attaches the utmost importance to protecting the privacy of its users and the security of their data. This Policy has been prepared in accordance with the provisions of Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data applicable in the United Arab Emirates.
For privacy-related inquiries: info@rentopro.net
We adopt a multi-layered protection framework that includes:
In the event of any personal data breach that may compromise its privacy or confidentiality, we are committed to notifying the competent supervisory authorities, and the affected individuals where required, in accordance with the provisions of Decree-Law No. 45 of 2021.
While acknowledging that no technical framework can guarantee absolute 100% protection.
We collect and process the following categories of data:
With respect to the data of the Subscriber's customers (such as renters and their drivers) entered by the Subscriber into the platform, the Subscriber is the "Controller" of such data and bears responsibility for the lawfulness of its collection and for obtaining the necessary consents relating to it, while Rento Pro acts as its "Processor" in accordance with the Subscriber's instructions and solely for the purposes of operating the platform.
Under the UAE Personal Data Protection Law, you have the right to:
If you are a customer of one of the platform's subscribers (such as a renter or driver), please direct your request to the establishment you contracted with directly, in its capacity as the Controller of your data, and we will cooperate with it in fulfilling the request in accordance with our role as Processor.
To submit any request, contact us at info@rentopro.net and we will respond within 30 days.
We rely on the following bases for processing your data in accordance with the provisions of Federal Decree-Law No. 45 of 2021:
Your data is used exclusively for:
Authorized technical support staff may access the Subscriber's account and data, upon a support request from the Subscriber or where necessary to diagnose and resolve issues, strictly within the limits required for this purpose, subject to their obligation of full confidentiality and to access operations being logged and audited, in compliance with the provisions of Federal Decree-Law No. 45 of 2021.
Your data is not used for marketing or advertising purposes without your prior consent.
We do not sell your data or share it for marketing purposes. Sharing is limited to:
We are committed to contracting with service providers that offer an appropriate level of data protection, under agreements binding them to do so. External services that you deal with directly or choose to activate yourself are governed by their providers' own privacy policies, for which we bear no responsibility.
Platform data is hosted on secure cloud servers with global hosting service providers. The Subscriber acknowledges that this involves processing and storing data outside the United Arab Emirates, and that such transfer is carried out in accordance with the cross-border data transfer controls set out in Articles (22) and (23) of Federal Decree-Law No. 45 of 2021, being necessary for the performance of the contract concluded with the Subscriber, and under a data processing agreement with the hosting provider obliging it to implement appropriate technical and organizational protection measures, including encryption and access restriction. Acceptance of this Policy constitutes express consent thereto.
Account data: throughout the active subscription period, with a 30-day period after its expiry to export your data, after which we retain a copy for a maximum of one year for the purposes of dispute resolution and legal obligations before final deletion
Upon expiry of the aforementioned periods, the data is permanently deleted or anonymized so that it can no longer be linked to its subjects.
The Subscriber's customers' data entered into the platform is treated as part of the Subscriber's account and in accordance with their instructions in their capacity as its Controller.
Our services are intended for commercial establishments and adult individuals (18 years and above). We do not knowingly collect minors' data. If it comes to our attention that data relating to a minor has been collected without a legal basis, we will promptly delete it upon becoming aware of this.
البند كاملاً بالخمس لغات:
العربية: تُقدَّم خدمات المنصة وفق شروط الاستخدام المتفق عليها. لا نتحمل المسؤولية عن:
ولا يخلّ ما تقدّم بأي التزامات مقررة علينا بموجب القانون لا يجوز الإعفاء منها. وتخضع حدود المسؤولية وتفاصيلها لما ورد في شروط وأحكام استخدام المنصة.
English: The platform's services are provided in accordance with the agreed terms of use. We bear no responsibility for:
The foregoing is without prejudice to any obligations imposed on us by law from which no exemption is permitted. The limits of liability and their details are governed by the platform's Terms and Conditions of use.
If you have concerns about the handling of your data:
We reserve the right to update this Policy when necessary. You will be informed of any material amendments by email or through an in-platform notice. Your continued use of the service after the amendments take effect constitutes acceptance of the updated Policy.
This Policy is governed by the laws of the United Arab Emirates, and any dispute arising from it shall fall under the jurisdiction of the competent courts of the Emirate of Dubai.